1. Information We Collect

When you use the App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include, but is not limited to email address, name, phone number, address, geolocation information, and usage data.

2. Usage of Your Information

We use your information to provide and maintain our services, including to monitor the usage of the App, to contact you, to manage your account, and to facilitate the connection between us and the volunteers during disaster events.

3. Security of Data

We use commercially acceptable means to protect your personal data, but we cannot guarantee its absolute security. Any transmission of personal data is at your own risk.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

4. Data Sharing

We will not share or sell your data with third parties except in compliance with this policy, to fulfill the service you have requested, or as required by law.

5. Use of Cookies

We may use cookies and similar tracking technologies to track the activity on the App and hold certain information.

6. Data Retention

Anglicare NSW will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

8. Links to Other Sites

Our App may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our App is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Liability

To the fullest extent permitted by law, in no event shall Anglicare NSW be liable for any damages or loss suffered by you as a result of using the App. We do not guarantee the App will always be available, work, or be accessible at any particular time.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at 0411 812 476. By using the App, you agree to the collection and use of information in accordance with this policy.

13. International Data Transfer

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

14. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our services, to provide the services on our behalf, to perform service-related services or to assist us in analyzing how our App is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

15. Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend our rights or property, to prevent or investigate possible wrongdoing in connection with the App, to protect the personal safety of users of the App or the public, or to protect against legal liability.

16. Analytics

We may use third-party Service Providers to monitor and analyze the use of our App. This is done to understand how our App is being used and how we can improve it to serve you better.

17. Geolocation

While using the App, you may choose to enable geolocation features. If enabled, we may collect, process, and store information about your location. You understand and agree that any location data provided by the App is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed.

18. User Consent

By using our App, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

19. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at disasterrecovery@anglicare.org.au . By using the App, you agree to the collection and use of information in accordance with this policy.

20. Limitation of Liability

While we strive to keep your information secure and take all reasonable steps to do so, no data transmission over the internet can be guaranteed as totally secure. We cannot ensure the security of any information transmitted to or from the App; any transmission is at your own risk. Once we receive your transmission, we will take reasonable steps to preserve the security of such information. You agree that we will not be held responsible for any damages or losses you may suffer as a result of your use of the App.

21. User's Acknowledgement

By using the App, you acknowledge that you are aware of the inherent risks associated with transmitting information over the internet and that you have willingly assumed those risks. You also acknowledge that you have read and understood the terms of this Privacy Policy and agree to all of its terms and conditions.

22. Dispute Resolution

Any dispute arising from this Privacy Policy will be governed by the laws of New South Wales, Australia. You agree to resolve any dispute or claim that you have with us relating to this Privacy Policy by contacting Anglicare NSW customer support or through a court located in New South Wales.

23. Consent Withdrawal

If you have given your consent to the processing of your data, you can freely withdraw such consent at any time by emailing us to inform us that you wish to withdraw your consent and that you would like your data to be deleted.

Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Furthermore, in certain circumstances, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so, or if your withdrawal of consent was limited to certain processing activities.